Betwala Live Privacy Policy — Your Information Is Completely Safe

Welcome to Betwala Live. This Privacy Policy explains how we collect, process, store, and protect the personal information of users on our website and app.

By using Betwala Live's website or services, you consent to the processing of your information as described in this Privacy Policy. We believe every user's data deserves careful handling — and that is the principle we operate by.

This policy applies to all services provided through Betwala Live's website, mobile application, live chat, and any other digital channels. It does not apply to third-party websites or services.

Betwala Live collects two types of data — what you provide directly, and what is generated automatically while you use the platform.

We never store your full payment card number or bank password. Payment information is always processed in encrypted form.

Betwala Live uses your personal data only for specific, defined purposes. We believe that using data responsibly is the best way to maintain your trust.

• Account Management: For registration, login, KYC verification, and account security.
• Transaction processing: For processing deposits, withdrawals, and bonus distributions.
• Customer Support: To resolve your questions, complaints, and issues.
• Personalized Experience: To send you relevant offers and notifications based on your preferences and betting history.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To provide relevant authorities with the information required to comply with applicable laws and regulations.
• Platform Development: To use analytical data for improving service quality.
• Contact: To keep you informed of policy updates, system changes, and important announcements.

Betwala Live does not sell, rent, or trade your personal data. However, in specific circumstances, information may be shared with certain trusted parties.

• Payment Processors: Approved payment partners including bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Identity verification services: Regulatory-approved entities as part of the KYC process.
• Technology service providers: Hosting, cloud storage, and cybersecurity providers — all operating under strict confidentiality agreements.
• Legal Authorities: Government authorities in response to court orders, investigations, or legal obligations.
• Business Successors: In the event of a merger or acquisition — this policy's terms will continue to apply.

The Betwala Live website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

Betwala Live has implemented industry-leading technical and administrative measures to protect your data. We do, however, honestly acknowledge that no method of transmission over the internet is 100% secure.

• SSL/TLS Encryption: All data transmitted between your browser and our servers travels through encrypted channels.
• AES-256 Data Encryption: Sensitive information stored in our database is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification for added account security at login.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts.
• Staff Training: Staff with access to data undergo regular privacy training.

As a Betwala Live member, you have certain fundamental rights over your personal data. Contact our support team to exercise any of these rights.

To exercise any of your rights support@betwalalive.appWrite to us at. We will respond within 30 business days.

Betwala Live is intended for users aged 18 and above only. We do not knowingly collect or store personal data from anyone under the age of 18.

• Age verification is mandatory at registration.
• Age is verified during the KYC process using a National ID card or Birth Registration Certificate.
• If any data belonging to a minor is collected by mistake, it will be deleted immediately upon discovery and the associated account will be closed.
• Parents who have concerns are welcome to contact our support team.

Betwala Live does not retain your data beyond what is necessary. Retention periods are defined based on the type of information.

• Account Information: For the duration your account is active and for a minimum of 5 years after closure (as required by law).
• Transaction history: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Logs & Technical Data: Up to 1 year, then deleted automatically.
• Cookie Information: 30 days to 1 year, depending on the type.

Betwala Live may update this Privacy Policy from time to time. We will notify you of any changes as appropriate.

• Minor changes: Only the "Last Updated" date at the top of the page will be revised.
• Moderate changes: A notice will be posted on the website.
• Major changes: You will be notified directly via your registered email or SMS.

Continued use of Betwala Live after any changes take effect will be considered acceptance of the updated policy.

For any privacy-related questions, concerns, or complaints, please reach out to our data protection team.

• Email: support@betwalalive.app
• Response time: Within 48 hours (on business days)
• Language: You can reach us in both Bangla and English

We take every complaint seriously and aim to provide a detailed response within 30 business days.